Node.js Support - Be Confident in Production

Expert help when you need it the most

What we offer

Guaranteed Response

Guaranteed response times are based on a tickets's priority level. Your most critical production issues will be moved immediately to the top of the list.

Personal Support Engineer

A named RisingStack support engineer that understands your infrastructure and history will be assigned, so no time is wasted in fixing problems that come up.

24x7 Phone and Email Support

Your mission-critical applications need 24x7 support - we have a support plan designed for you. You can contact our team via phone or email anytime, any day for immediate help.

Interested in learning more?

Plans

  Bootstrap Premium Personalized
  Ideal for getting started with Node.js - provides help for setting up development environments Provides assistance for development and production systems Provides assistance for mission critical systems, including a personalized support engineer
Email support Yes Yes Yes
Guaranteed response time 4 hours 2 hours 1 hour
Phone support   Yes Yes
Personalized support engineer     Yes
Availability 8x5 24x5 24x7
  • Bootstrap

    Ideal for getting started with Node.js - provides help for setting up development environments

    • Email support
    • Guaranteed response time: 4 hours
    • Availability: 8x5
  • Premium

    Provides assistance for development and production systems

    • Email support
    • Phone support
    • Guaranteed response time: 2 hours
    • Availability: 24x5
  • Personalized

    Provides assistance for mission critical systems, including a personalized support engineer

    • Email support
    • Phone support
    • Guaranteed response time: 1 hours
    • Availability: 24x7
Interested in learning more?